A confidential, voluntary and informal means of resolving conflicts
Sensitive to intercultural needs
Helps each party to see the other’s perspective
Mediation is increasingly seen as an effective solution for conflict resolution. It brings the parties together as soon as possible and encourages the parties to take responsibility for finding and agreeing their own solutions. Mediation can reduce the real and hidden costs of disputes and also promotes a lasting solution. In addition, mediation could help retain valuable staff and reduce stress and absences due to illness.
Mediation usually involves an individual meeting with each party, followed by a joint meeting, sometimes at the workplace or in a neutral location. Individual meetings allow each party to tell their story and tell the mediator what they expect from the mediation.
During the joint meeting, the mediator will work with both parties to help them move from the past to the future and find solutions to their dispute.